Finance portals must be secure, auditable, and efficient for customers, brokers, and internal teams. Here's a pragmatic checklist that balances UX with controls.
Identity done right
- SSO/B2C: Centralised identity with multi-factor; clear session and device policies.
- RBAC: Distinct roles for customer, broker, credit officer, admin; least-privilege defaults.
- Delegation: Broker acts-on-behalf-of with explicit consent and audit.
Audit is a product feature
- Immutable event trail per application and per user action.
- Retention windows and export for compliance review.
- Configurable redaction for sensitive fields in logs.
Document flows without the pain
- Bank-statement intake, validation, and classification with error feedback.
- Virus scanning, file-type whitelists, and size limits with helpful UX.
- Queue & SLA management for credit review, with notifications and reminders.
- e-Sign and decision pack assembly; consistent versioning.
Architecture at a glance
- Portal: Web/mobile UI, role-aware dashboards, task inboxes.
- APIs & Middleware: APIM, Logic Apps, Service Bus, Functions, .NET services.
- Observability: central logging, metrics, and traces tied to application IDs.
Takeaway: Treat identity, audit, and documents as first-class concerns. You'll reduce re-work, speed up approvals, and make compliance reviews routine.